FloraCore Academy

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Privacy Policy

This Policy explains how FloraCore Academy (“we”, “us”) processes personal data globally.

Last updated: 2026-04-10

1. Data We Collect

We collect information to provide courses and keep the platform secure. The categories below may apply depending on how you interact with FloraCore Academy.

1.1 Account data

  • Name and contact details (such as email).
  • Authentication data (password is stored as a one-way hash where applicable).
  • Profile preferences (language, communication preferences).

1.2 Course and learning data

  • Enrollments, course progress, and completion history.
  • Assessments, quizzes, submissions, and feedback.
  • Support requests and communications with our team.

1.3 Technical and usage data

  • Device and browser information (model, OS, browser version).
  • Approximate location derived from IP (country/region level).
  • Logs and event data (pages viewed, clicks, error reports, timestamps).
  • Language, time zone, and similar settings.

1.4 Cookies and similar technologies

We may use cookies or local storage to remember preferences and support essential functionality. Where required, we request consent for non-essential cookies. You can update cookie preferences using the button near the end of this page.

2. How We Use Data

We use personal data only as necessary for the purposes described below. Depending on your jurisdiction, these uses are based on legal grounds such as performance of a contract, legitimate interests, consent, and compliance with legal obligations.

  • Provide services: create and manage accounts, deliver courses, issue completion records.
  • Support and communications: respond to questions, send service updates, and troubleshoot issues.
  • Improve and personalize: analyze usage patterns to improve course content and user experience.
  • Safety and integrity: prevent fraud, abuse, and unauthorized access; enforce policies.
  • Legal compliance: comply with applicable laws, respond to lawful requests, and maintain records.
2.1 Communications preferences

We may send operational messages (e.g., account or course-related notices). Marketing communications, where applicable, are sent according to your preferences and local law. You can opt out of marketing messages using the unsubscribe mechanism when provided.

2.2 Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects on you. Some automated processing (like spam detection or security risk scoring) may be used to protect the service.

3. Sharing

We share minimal data with trusted service providers who help us operate the platform. We do not sell personal data.

3.1 Service providers

Providers may support hosting, analytics, customer support, email delivery, and security. They process data under contractual obligations (such as data processing agreements) and are restricted to the purposes we specify.

3.2 Legal and safety disclosures

We may disclose information if required by law, court order, or valid legal process, or when we believe disclosure is necessary to protect users, our rights, and the security of the service.

3.3 Business transfers

If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. We will take steps to ensure continued confidentiality and will provide notice when required.

4. Your Rights

Depending on your location, you may have rights regarding your personal data. We honor applicable rights requests in line with local laws and verification requirements.

  • Access the data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Delete data (subject to legal retention obligations).
  • Restrict or object to processing in certain cases.
  • Portability where legally available.
  • Withdraw consent at any time for processing based on consent.
4.1 How to exercise your rights

To submit a request, contact us using the details in the Contact section. We may ask you to verify your identity to protect your account and prevent unauthorized requests.

4.2 Complaints

If you believe we have not addressed your concerns, you may have the right to lodge a complaint with a supervisory authority or data protection regulator in your country.

5. International Transfers

FloraCore Academy may operate globally and use providers in different countries. Where we transfer personal data across borders, we use appropriate safeguards such as Standard Contractual Clauses (SCCs), and we apply standard security measures to protect data.

5.1 Transfer safeguards
  • Contractual protections and vendor diligence.
  • Access controls and least-privilege practices.
  • Encryption in transit (and at rest where appropriate).
  • Incident response procedures and monitoring.

6. Security, Retention, and Children

6.1 Security

We use technical and organizational measures designed to protect personal data. However, no system is 100% secure. Use a unique password, keep your credentials confidential, and contact us if you suspect unauthorized access.

6.2 Data retention

We keep personal data only as long as needed for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and local law.

6.3 Children’s privacy

Our services are intended for general audiences and are not directed to children where prohibited by applicable law. If you believe a child has provided personal data, contact us so we can take appropriate steps.

7. Contact

Email: [email protected]

Phone: +1 (415) 555-0193

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